Customer Service

Lasting value – by outstanding service

One of the key success factors in international air passenger transport is first-rate customer service. Naturally this also includes in-flight catering. Culinary quality obviously plays an important role, as does the ability to efficiently prepare and easily serve in-flight food. Here, being able to easily use Bucher galleys is what sets us apart.

With solid, modular designs, maintenance costs for our galleys remain low even after many years of use. Another reason to choose our products is the way that we involve our customers in the product development process. This benefits both parties. Finally, our many years of experience is an obvious plus point in any decision-making process.

Certificates

Airbus Award for Customer Support Performance:
Excellent Customer Support 2020

Airbus Award for Customer Support Performance:
Excellent Customer Support and Best BFE Galley and Monument Supplier 2019

Airbus Award for Customer Support Performance:
Best Galley and best overall Supplier 2017 

Airbus Award for Customer Support Performance:
Excellent Customer Support 2015

Airbus Award for Customer Support Performance:
Best Galley and Top 3 Supplier 2014

Airbus Award for Customer Support Performance:
Best Galley and Top 3 Supplier 2012

Contact Person