After Sales

  • Lasting value – by outstanding service.

    Bucher’s dialogue with customers does not stop when the product ships. It continues on well after the sale and delivery. Bucher offers a wide-range of comprehensive services that contribute to the long life of your Bucher product.

    Our After-Sales service starts immediately after each new product has been shipped to our customer or aircraft manufacturer for installation. Working closely with their incoming inspection, final assembly line or dispatch centre, our On-Site-Support-Teams and the local Bucher representatives work together to coordinate queries and deal with any issues that may arise. Our commitment doesn’t stop after the first flight. Our customer service team is your reliable partner for technical queries or spare part requirements throughout the life of every Bucher product.

    Bucher even offers On-Site Maintenance Training that can be scheduled during longer aircraft checks such as C- or D-checks. And as a Part 145 approved company, we can repair components or any section of the galley if necessary.
    Customers around the world have recognized Bucher’s After-Sales service which is why the company has been awarded numerous times for their exceptional customer support performance.

    bucher-group_company_after-sales

    Find your contact person for customer service.
  • Customer service

    With replacement parts for Aircraft on Ground (AOG) (deliveries from stock within 48 hours) and normal service delivery according to availability in stock, or manufacturing time)

    Phone: +41 44 806 24 80

    Spare parts Pricelist

    Our pricelist can be downloaded from this site. If you do not find a specific part in the pricelist, please send a request to spares@bucher-group.com

    Spare parts Pricelist

    Repair service

    At Bucher’s in-house Part 145 repair shops we restore your product to serviceable condition.

    Email: repair@bucher-group.com

    Installation support

    Possible at Airbus and Boeing FAL locations through selected representatives. Support for Medical Systems and other equipment is conducted by Bucher or a partner of your choice on-site.

    Email: customerservice@bucher-group.com

  • Price-List:

    To download the price list you need a password. This content is password protected. To view it please enter your password below:

    Password

  • You don’t have a password?
    To get one, please fill out the contact form below to get the desired information or contact our support.

    Company *

    Title Mr/Ms *

    Surename/Given name *

    Position

    Address *

    Town/City *

    Email *

    Phone *

    Captcha
    captcha